What you'll do

• Deliver multiple concurrent enterprise Airtable implementations on time and within scope
• Design scalable, reusable solution patterns and implementation playbooks
• Lead customer onboarding and accelerate time-to-value
• Advise customers on best practices, solution architecture, and workflow design
• Contribute to internal documentation and best practice libraries
• Partner with product teams to share customer insights and influence the roadmap
• Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction
• Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

Who you are

• 5–8+ years in consulting, professional services, or solution delivery roles
• Experience with enterprise SaaS platforms (e.g., Airtable, Salesforce, ServiceNow)
• Strong background in workflow design, process mapping, and system implementation
• Skilled in cross-functional stakeholder management in enterprise environments
• Excellent consulting and client-facing communication skills
• Ability to translate business requirements into scalable solutions
• Solid understanding of database design and data modeling
• Proven project management skills across multiple concurrent implementations
• Ability to simplify complex technical concepts for diverse audiences
• Hands-on builder mindset with Airtable or similar platforms
• Basic fluency in AI/automation (workflows, scripting, LLM-enabled automations)
• Deep Airtable platform expertise (preferred)
• Experience with APIs, integrations, or light scripting (preferred)
• Industry-specific consulting experience (e.g., marketing ops, product ops, finance ops) (preferred)
• Change management and training experience (preferred)
• Experience contributing to product feedback loops (preferred)
• Prior experience in a high-growth startup or scaling services organization (preferred)

What We Offer

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.