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Director of Billings, Credit & Collections



San Francisco, CA, USA · Los Angeles, CA, USA · Remote
Posted on Tuesday, March 26, 2024

Airtable is seeking an AR Manager. In this role, you will manage the Billings and Collections team, related processes and functions, partnering closely with Revenue Operations and Revenue Accounting teams to drive efficiency and scalability. This role will require both the ability to think strategically about long term scalability and growth while being able to execute tactically. You will partner with key stakeholders to identify changes to business processes and opportunities for automation and process enhancement. You will routinely engage with Finance leadership to inform on key metrics and drive change to improve the billing process and cash conversion. You will lead a highly motivated team to achieve and surpass billings and collections targets while also solutioning for opportunities to further automate. Key success in this role will be your ability to motivate team members, engage with customers, manage escalations, and serve as a thought partner to cross functional stakeholders while scaling with the business needs.

What you'll do

  • Oversee and manage day-to-day billings/collections operations and manage escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company
  • Implement framework and administer policies to improve the accounts receivable function
  • Support monthly accounting close cycles and ensure internal and external reporting deadlines are met; includes real-time analysis and review, as well as supporting close and financial reporting reviews following close
  • Own the Bad Debt Analysis, Cash Forecasting, and other AR Driven responsibilities
  • Analyze billings/collections data to identify trends and opportunities to inform data-driven decisions and initiatives
  • Establish factoring policies and procedures that include research and analyses in order to make recommendations to the revenue recognition team.
  • Implement accounts receivable automation projects to promote efficiencies and reduce manual transactions
  • Maintain, track, and report Billings/Collections scoreboard statistics and KPI metrics
  • Provide thought leadership to drive end to end accounts receivable initiatives and enhancements
  • Represent the interests of Billings/Collections in cross functional projects
  • Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.
  • Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.
  • Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
  • Build a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee retention and development
  • Manage off-shore team to drive industry standard success and efficiency
  • Perform backup functions for accounts receivable daily responsibilities and tasks
  • Support internal and external audits
  • Collaborate with cross-functional partners in a Slack-heavy communication ecosystem
  • Partner with FP&A to develop and communicate billings/collections targets and forecast cash collections accurately
  • Partner with key personnel on new business initiatives to ensure invoicing and receivables management procedures are met within established parameters

Who you are

  • Minimum of 7+ years of Accounting/Billings/Collections experience, experience in high-growth enterprise SaaS or technology public companies is a plus
  • Knowledge and experience with financial system applications such as Workday, Salesforce, Slack and strong Excel, Google Sheet/Slide, or PowerPoint skills
  • Strong communication skills and the ability to understand and articulate existing challenges and obtain buy-in from stakeholders to drive towards a solution

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is:
$128,000$181,300 USD

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