Client Experience Agent
Yardzen
Mill Valley, CA, USA
Posted on Oct 17, 2025
At Yardzen, we believe people are at their best when they’re outside.
Our mission is simple: help people envision the outdoor spaces of their dreams, entirely online, and connect them with trusted local contractors to bring those designs to life. Since our launch in 2018, we’ve empowered thousands of homeowners to transform their outdoor spaces, make sustainable choices, enhance property value, and enjoy life outdoors.
We’re transforming the $200 billion outdoor renovation industry with AI, data, and technology—offering a modern, seamless, and transparent design-build experience. Recognized as a Fast Company Most Innovative Company and named to Inc. Magazine’s Best Places to Work, our work has been featured in Architectural Digest, The New York Times, Sunset Magazine, House Beautiful, The Wall Street Journal, and Forbes. And we’re just getting started.
Yardzen is seeking a Client Experience Agent who’s passionate about helping people create outdoor spaces they love. You’ll play a key role supporting Project Managers and clients throughout the design process, ensuring clear communication, timely follow-up, and a consistently high-quality experience. This is an exciting opportunity to contribute across a fast-growing, mission-driven company redefining how people design and build outdoors.
What You’ll Do:
- Respond to client inquiries via email, chat, and phone with professionalism and care
- Troubleshoot design, deliverable, and timeline issues, escalating as needed
- Communicate proactively to set expectations and ensure a seamless client experience
- Track client progress through key milestones and address potential roadblocks early
- Use internal tools (CRM, ticketing, project management) to manage workflows and follow-up
- Partner with Sales, Project Management and Operations teams to deliver a consistent client journey
- Facilitate client calls and represent the voice of the client across teams
- Identify common client questions and pain points to improve templates, FAQs, and resources
- Serve as the voice of the client by sharing feedback and insights with internal teams to help improve our products and services.
- Monitor trends and share insights that drive improvements in client satisfaction and efficiency
About You:
- Available 40 hours/week, including Saturdays (EST hours)
- Exceptionally organized and detail-oriented
- Clear, kind, and professional communicator
- Self-motivated and comfortable multitasking with minimal oversightExperienced with CRM systems (Zendesk a plus)
- Energized by fast-paced, startup environments
- Passionate about outdoor living and sustainable design
- You’re a real teammate and would be described by those who know you as a genuinely nice person. Culture is critical and we’re looking for goodness and grit.
What We Offer:
- Remote work, always: We're a remote-first company
- Full coverage for you: 100% paid medical, dental, and vision insurance
- Competitive compensation: Salary that matches your skills and experience
- Support for growing families: 12 weeks of fully paid parental leave
- Monthly perks: Wellness, cell phone, and internet stipends to keep you connected and cared for
At Yardzen, we’re committed to creating a space where our employees can bring their full selves to work and have equal opportunities to succeed. We are looking for people that will add to our culture, not just fit in. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, or veteran status, if joining this mission speaks to you, we encourage you to apply!
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or the recruiting process, please contact us at recruiting@yardzen.com.
Yardzen is registered as an employer in many, but not all, states. If you are not located in a state where Yardzen is registered, you will not be eligible for employment.