Company Description

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Role Description

This is a full-time, remote role for a Market Success Associate. The Market Success Associate will be responsible for developing and maintaining strong client relationships, communicating with stakeholders, and ensuring customer satisfaction. Daily tasks include interacting with customers directly, data collection, drafting documents, and assisting in developing strategies to improve product-market fit and overall client success. This role requires effective collaboration with cross-functional teams to align goals and strategies.

• Help manage Customer Intake for our market users- Validate inbound claim submissions, and interface with users directly.
• Ensure the health of the marketplace at all times by maximizing the integrity of listings of legitimate and verified assets, and proactively curating the active listings in the marketplace.
• Prepare contracts and documentation for accepted trades.
• Coordinate with the Marketing Team to provide timely reporting of requested data.
• Continuous Improvement- Work with our team or external partners to fix/streamline our processes and capabilities as a team.

• Enjoy working in an entrepreneurial fast paced environment.
• Can remain a disciplined and focused team-member with limited supervision.
• Operations or Customer Support experience: 1-2 years of work experience in a client-facing role preferred.
• Preferred industry or business model experience: FinTech, LegalTech, B2B services, 2-sided marketplace platforms, and/or self-serve businesses
• Strong writing abilities: You understand how to effectively communicate with external clients, with an ability to distill information into concise communications.
• Strong analytical abilities and experience with web apps: Google Docs, Google Sheets, Adobe, and other various platforms.
• Experience setting strategy AND executing: This is an early-stage startup, and you will be doing both.
• Values alignment: Approach your work with sound product judgment, a positive attitude, and a willingness to learn.
• Bachelor's Degree preferred. Recent graduates are encouraged to apply.
• Must be fluent in English, and comfortable interacting with clients and team members over email and phone.