Work for one of our portfolio companies

Operations Associate

Toi Labs

Toi Labs

San Francisco, CA, USA
Posted on Thursday, July 20, 2023

Toi Labs is looking for an energetic individual to handle the growing logistics and returns for the company, with significant growth opportunities as the company creates a new category. Today, our advanced toilet seats go into senior homes across North America.

You will:

  • Ensure seats get shipped and installed (by others) into the bathrooms of customers successfully
  • Develop standard operating procedures (SOPs) for internal and external use
  • Use software to automate and streamline key processes
  • Conduct and improve the process of packing, shipping, activating, and coordinating information with customers
  • Maintain inventory and organize local parts storage and tracking
  • Handle returns, including processing units and associated documentation
  • Identify process bottlenecks and implement solutions in a timely manner
  • Communicate effectively with maintenance/installation crews and global staff, maintaining positive relationships

What you bring to Toi Labs:

  • Hands-on, energetic approach
  • Familiarity with shipping logistics and returns
  • Comfortable with a fast-paced, entrepreneurial and creative environment
  • Sense of ownership and pride in your performance - you will have a direct impact onthe long-term success of Toi Labs
  • Strong critical thinking and problem-solving skills
  • Excellent time-management skills and attention to detail
  • Great interpersonal and communication skills
  • Financial/customer service skills a plus