Senior Operations Excellence Manager
Superside
Operations
Earth
Posted on Mar 7, 2025
Superside is looking for a Senior Operations Excellence Manager to lead our Project Support Operations & Data Insights teams. These teams play a critical role in enabling Project Managers, Creatives, and their Leaders to deliver outstanding creative work by optimizing processes and providing actionable insights.
In this role, you’ll improve internal workflows, drive process innovation, and enhance operational efficiency through scalable solutions and data-driven decision-making. Reporting to the Head of Performance, you'll collaborate across teams to streamline systems, implement best practices, and ensure data accuracy—ultimately enhancing both internal team performance and customer satisfaction.
What You'll Do:
- Lead a team of Insights Specialists and Project Support Associates, ensuring effective project operations and data-driven improvements.
- Oversee and enhance the Project Issues Process, improving adoption and reducing response times.
- Leverage AI solutions and automation to streamline manual processes, driving operational innovation.
- Identify and implement strategic initiatives to optimize workflows and transition teams to scalable solutions.
- Gather and analyze feedback from Project Managers, identifying areas for improving creative quality and service levels.
- Collaborate with Creative Excellence, Data Analytics, and Creative Services to improve tools, dashboards, and decision-making processes.
- Promote best practices across teams, ensuring continuous learning and operational efficiency.
- Develop, manage, and mentor a high-performing team, fostering a culture of collaboration and accountability.
- Own and optimize key performance indicators (KPIs) to measure team impact and operational success.
What You'll Need To Succeed:
- 5+ years of experience in operations roles, with a focus on process improvement and service optimization.
- Strong stakeholder and project management skills, with experience leading cross-functional initiatives.
- Background in escalations/ticket management and support functions.
- Data analytics expertise (SQL, Looker, Google Sheets) with the ability to extract insights and drive strategy.
- Excellent communication skills, with the ability to lead training and align diverse teams.
- Proven people leadership and team management experience, fostering high performance.
- Process-oriented, execution-driven mindset with a bias for action.
- Understanding of user-centric design and experience optimizing processes for creative services.
- Curiosity, ambition, and a growth mindset, with the ability to thrive in a fast-paced, dynamic environment.
- Experience in a fast-growing, disruptive creative industry is a plus.
About Superside
Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.