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Onboarding Consultant



Posted on Monday, June 12, 2023

Superside is looking for an Onboarding Consultant, for the Onboarding Services team to guide customers through the initial stages of their journey with Superside.

As such, you’ll tailor the onboarding process to our customers’ needs, ensuring their successful integration into our creative ecosystem, and helping strengthen our partnerships with them. Customers will range from up-and-coming start-ups to well established brands and companies likeMeta, Amazon, Red Bull & Google.

Reporting to the Onboarding Services Team Leader, success in this role will be measured by your ability to serve as a trusted advisor to both the customer and internal account teams, facilitating a seamless onboarding experience and fostering strong, lasting relationships.

  • Onboarding is critical to customer experience and will oftentimes predict retention. This is why we’re building a dedicated team to guide and nurture them during this meaningful time. Your role will have a direct impact on our business and will shape the future of Superside.
  • As a new team, we’re still building our team culture, processes and practices and you’ll directly contribute to it by challenging the status-quo and coming up with innovative solutions.
  • Another, maybe more challenging imperative will come from building trust and relationships with other account teams like Creative Project Management and Customer Success. As you’ll be coordinating with multiple internal teams, you need to ensure alignment, effective communication and seamless handover to provide a cohesive onboarding experience.

We give you the necessary tools and resources to take control of your development and unlock your full potential.

With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.

30-minute call with a Talent Partner to learn more about Superside and your experience. No need for formal prep beforehand!

The ability tests have been selected to measure the skills and competencies needed to succeed in the role.

An initial interview between you and someone from the team to get to know each other and learn more about how we work.

This is your time to shine! You'll receive a hypothetical business case to work on.

1h conversation with a Team Lead. You’ll first have the opportunity to present your work before diving deeper into your past experience. We always set aside some time for your questions so don’t hesitate to prep some! We want to make sure we’re the right place for you as much as you’re the right fit for us!

At this stage, it is clear we want you! We’ll make sure you want to join us too. No need for formal prep beforehand!