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Customer Success Manager

PlusPlus

PlusPlus

Administration
Posted on Saturday, March 11, 2023

Who We Are

PlusPlus exists to help innovative companies unleash the ingenuity of their people. We do this by bottling learning & development best practices from the industry leaders into a complete SaaS-based learning platform. The PlusPlus product helps L&D teams integrate workshops & classes, self-paced content, mentorship & coaching, and blended tracks – all under one umbrella.

Our customers include Netflix, Hubspot, LinkedIn, and Shopify, to name a few. They report higher engagement, deeper cultural immersion, and quicker onboarding.

Who You Are

  • You love helping your customers win
  • You take pride in advocating for your customers
  • You enjoy learning more about your customers’ objectives and struggles and guiding them toward best-practice solutions
  • You take pride in understanding, guiding, and helping your customers win
  • You enjoy troubleshooting both technical and people issues, even when it means going deep down the rabbit hole
  • You are able to effectively own, unpack, prioritize, and execute multiple projects
  • You are able to influence both leaders and people in the trenches effectively
  • You are tech-savvy
  • You are hungry, humble, and people-smart

What You’ll Do

  • Help onboard new customers
  • You will own and operate helping technical organizations launch their enablement programs
  • Understand and guide customers to quickly get to recognizing initial ROI and expand platform usage
  • Builds Trust and Transparency with Customers
  • Evaluates and Analyzes Customer Needs
  • Ensure customer satisfaction and pilot conversion to a full term agreement
  • Act as a Customer Advocate
  • Promote Customer Loyalty

Skills and Qualifications

  • You have a minimum of 2-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
    • Customer Success Manager
    • Implimentation Specialist
  • Strong project management, analytical, and problem solving skills
  • Ability to listen to, empathize with, consult, and influence both professionals and leaders
  • Strong communication skills, both written and oral
  • A love of helping people and building relationships
  • An ability to manage multiple needs and keep them all on track
  • An ability to think logically, abstractly, and analytically
  • A strong ethos towards helping the team and customers win
  • Prior experience in SaaS environments

Job Benefits

  • Competitive salary
  • Unlimited PTO
  • Sick, personal, and parental leave
  • Health insurance
  • Professional development
  • Matching 401k

How To Apply

To apply, email your resume with a brief description of why you think this is the right fit. We’re looking forward to hearing from you.

This opportunity is remote-first with the expectation that you can attend occasional team meetings in our SF HQ.