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Head of Payment Operations



San Francisco, CA, USA
Posted on Monday, November 20, 2023

Patreon is the best place for creators to build exclusive content and community for their fans. We enable creators (podcasters, writers, musicians, illustrators, etc) to connect with their fans directly and make money from their creative work. Creators can sell one-off items from their own shops or offer recurring monthly memberships with exclusive access to their work.

There are over 250,000 active creators earning on Patreon and over 10 million members. Our goal has always been to help creators achieve financial freedom doing what they love - and we're leaders in the space, with over $3.5 billion earned by creators on our platform. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Head of Payment Operations to support our mission.

This role is based in San Francisco or New York and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

Payment Operations is a crucial role at Patreon. The Head of Payment Operations leads the team that ensures that creators are paid seamlessly and consistently for the Membership benefits they provide to their fans. The Head of Payment Operations role will have an opportunity to shape our current and future payments growth strategy and offerings in a manner that will have a tremendous impact both for Patreon and our global creator community.

What you will do:

  • Drive and execute Patreon’s Payment Operations vision. Build key relationships with our payment partners to drive performance improvements, manage risks, and maintain best practices.

  • Improve and innovate our end-to-end payments processing capabilities, including new ways to exchange money with payments partners, while delivering seamless, secure, and reliable payments experiences that delight our Patrons & Creators at scale.

  • Strategically develop a best-in-class payments infrastructure that can support current and future payment products and solutions

  • Partner with our Risk Engineering and Product teams to identify experience gaps, model innovative solutions, and create expansion opportunities.

  • Champion our creators and patrons by working with internal teams to address consistent friction points.

  • Manage budget and forecasting across your organization while balancing speed, care, and cost.

  • Evaluate opportunities for accelerating Patron and revenue growth and efficiency through various initiatives and partnerships with global payment partners.

About You

  • A bachelor's degree in accounting, finance, or a related field; MBA preferred

  • 8+ years of experience in global payment processing, recurring billing, and e-commerce

  • Deep understanding of how money moves between merchant platforms and payment processing partners, including payment gateways, processors, acquirers, card networks, and issuers.

  • Strong leadership, exceptional decision-making skills, and project management skills, including the ability to manage multiple projects simultaneously and influence a diverse team of stakeholders within engineering, product, data science, finance, compliance, and legal.

  • Strong analytical and demonstrated strategic and financial acumen. Must be a confident self-starter, capable of working in ambiguity with limited resources.

  • Ability to work directly with engineers and product managers to develop use cases, build inspiring narratives, and evaluate short-term vs. long-term trade-offs.

  • Experience in negotiating complex payment partner agreements.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

  • Put Creators First | They’re the reason we’re here. When creators win, we win.

  • Build with Craft | We sign our name to every deliverable, just like the creators we serve.

  • Make it Happen | We don’t quit. We learn and deliver.

  • Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits and perks previously outlined. Ultimately, in determining pay, we'll consider your experience, leveling, location and other job-related factors.