Senior DevOps Engineer @ Social Venture SaaS Startup - Remote, USA

About the Company

Mon Ami builds modern technology for the growing sector of aging and disability services. We’re a women-founded, mission-driven startup tackling the $100B+ social services market to enable the delivery of life-sustaining services for older adults and people with disabilities.

Our customers are large public agencies (think state departments on aging, or state departments of health) across the country who coordinate complex networks of care, but who are currently wasting 60% of their time on administrative paperwork that can be digitized and automated. Mon Ami’s cloud-based solutions allow them to streamline workflow, increase capacity to serve more people, and track outcomes. We have raised over $15M in capital and are backed by leading VCs in healthcare and SaaS, including Ulu Ventures, Maverick Ventures, Pivotal Ventures, and others.

About the Role

We're hiring our first dedicated DevOps engineer. Today, infrastructure is owned by the broader engineering team; you will own it, raise the bar on it, and partner with the software and data teams to make their work safer, faster, and more observable. We commit to our customers on availability at the four-to-five-nines level, and the platform you'll own is what lets us hold that line.

In this role, you can expect to work with the following:

• Infrastructure as code

• Manage all environment resources using Terraform (v1.12+) as the source of truth, with the near-term goal of bringing the data team's infrastructure fully under codification.

• AWS (primary cloud for the application)

• Oversee a multi-account organization utilizing ECS Fargate for application services, custom VPC topologies, and automated security monitoring via WAF and CloudWatch

• GCP / data

• We aren't trying to be a GCP shop — we're on GCP because we use and mostly like BigQuery, and the rest of the data stack lives near it: Mage, Omni, and analyst workstations behind a VPN. You should be comfortable enough with GCP to terraform it cleanly; depth in BigQuery operations (slots, reservations, cost controls, IAM) is a plus.

• CI/CD

• Operate CircleCI and self-hosted GitHub Actions while working to shrink feedback time for the 25,000-test Rails suite and transitioning to progressive canary deployments.

• Application stack

• The main application is Ruby on Rails. You don't need Rails depth, but you should be comfortable reading application code and collaborating with engineers inside the framework. Rails experience is a plus; comparable experience in another full-featured web framework (Django, Laravel, Spring, Phoenix, Rails-style Node frameworks, etc.) is fine too — what matters is that you've operated such a system in production, not which one.

• Security & compliance

• SOC 2 and HIPAA
• Vanta for continuous monitoring and evidence collection
• Security signal flows in from AWS Inspector, GitHub, and Vanta-integrated sources

About You

• Strong Terraform experience across non-trivial AWS estates: multi-account, multi-workspace, with state and module hygiene you'd be willing to defend in review
• Production AWS depth: ECS, VPC/networking, IAM (especially IAM Identity Center), observability, and the judgment to know when to reach for a managed service vs. build
• Experience operating a CI/CD pipeline that mattered — feedback speed, flakiness, deploy safety — not just configuring one
• Track record running infrastructure under SOC 2 and/or HIPAA (or an equivalent regulated environment); comfort with the evidence-collection side of compliance, not just the technical controls
• Comfortable in application code: able to read a Rails-class web framework, follow request flow, and collaborate with engineers on instrumentation and performance
• Familiarity with GCP, or the appetite to ramp on it quickly; BigQuery operational experience is a plus
• A bias toward automation and toward writing things down so the next person doesn't need to ask you (and use AI tools to improve and maintain documentation)
• AI literacy is required. We expect you to use AI tools to move faster — but the bar is that you understand and can defend every change you ship, and you can keep doing the job effectively on a day when the AI is down. Output you can't review is output you don't ship.
• Rails-specific experience is strongly preferred.

Our Culture

We value high performance and high enjoyment. In addition to having the privilege of working hard on a mission we believe in, we get to do it on a team of people we genuinely respect and like being around.

Our hybrid/remote company of ~40 gets together in person 2x per year for team-proposed activities like board games, cooking competitions, and time in nature. In between those retreats, we make time for 1-1 connections across the company.

We have a flat hierarchy: ideas for innovation that come from our interns make it into the hands of our users. Founded by two women of color, we know diversity in our team leads to higher quality decisions, so we continually invest in recruiting from under-represented groups and maintaining an inclusive environment.

Benefits

• Health insurance, 15 days PTO (20 days after year two), and sick leave.
• 401K, disability insurance, FSA, and HSA.
• Generous paid family leave.
• The opportunity to do work that matters with a team that treats one another with respect and kindness.

To Apply

Send a resume or LinkedIn and cover letter to job-devops@monami.io.

A word about cover letters: Short ones are great—we just want to know what drew you to this opportunity and why you could be a good fit.