About Mercator.ai

Mercator.ai is the fastest, most accurate way for General Contractors, like Joeris, Bartlett Cocke, and ChalkLine Construction, to spot early, viable projects. Our AI engine delivers 100% coverage of public & private opportunities—commercial to industrial—from concept to completion, in real time. We turn raw project signals into actionable, relationship-ready intelligence that drives revenue for the built world.

Role Snapshot

What is Customer Success? A Customer Success Manager is like your site supervisor who stays on after the job is won - making sure the client is using what you built the right way, solving issues before they become problems, and keeping the relationship strong so they hire you again for the next job.

As Mercator’s first Customer Success hire, you’ll play a critical role in directly supporting our customers while helping shape the foundation of our customer success function. You’ll be hands-on with customers, while also partnering internally to refine processes, resources, and playbooks as we scale. You’ll collaborate closely with Sales, Product, and Engineering to deliver an outstanding customer experience and ensure Mercator.ai customers realize the full value of our platform.

What Makes You a Fit

• Proactive self-starter looking to transition from a “boots on the ground” role in construction into the world of technology and AI.
• You recognize the massive opportunity for AI to transform construction and want to be at the forefront of that shift.
• Skilled relationship builder who can engage with a range of customer stakeholders.
• Strong communicator with excellent listening, problem-solving, and consultative skills.
• Able to navigate both technical and business conversations, including negotiating contract terms.
• Deep familiarity with the construction industry, or the ability to quickly learn new industries and customer workflows
• Organized and proactive, with a sharp attention to detail and the ability to manage multiple customer relationships at once.
• Creative, systems-oriented thinker who thrives in fast-paced, evolving environments.
• Comfortable building workflows from scratch, solving problems on the fly, and using technology to drive scalable business solutions.
• 2-5 years of experience in business development in the construction space or in client-facing roles.

What You’ll Tackle

• Serve as the primary point of contact for customer accounts, building trusted relationships from day one.
• Onboard new customers and ensure they quickly adopt and gain value from the product.
• Guide customers through their full lifecycle—from onboarding to renewal and expansion.
• Identify opportunities to deepen engagement and maximize customer value with Mercator.
• Partner with Sales to support renewal and expansion efforts.
• Attend in-person events and visit client sites as needed (primarily in Texas).
• Collaborate with Product and Engineering to relay customer feedback, troubleshoot issues, and influence roadmap priorities.
• Build and improve customer success processes, playbooks, and tools as we scale—leveraging technologies like HubSpot and evaluating new ones.
• Monitor customer health and proactively address risks to long-term success.

What We’re Offering

• A ground-floor opportunity to shape the customer success function at a fast-growing AI startup transforming the construction industry.
• The freedom to build, experiment, and iterate alongside a passionate and supportive leadership team.
• Direct access to industry-leading construction and data experts.
• A collaborative, high-performance environment where your work has a visible impact.
• Competitive compensation, benefits, and growth potential

Why Mercator.ai

• Category-defining product with clear traction amongst GCs in Texas and expanding across North America.
• Customers love us because we help them identify new opportunities they wouldn’t otherwise see to expand their business. They see us as critical to growing their business, and that is demonstrated by strong retention and paying customers.
• Backed by top construction execs & investors, with runway to dominate North America
• High-impact role on a tight-knit team where your work directly drives customer outcomes