What's the opportunity? 🤔

We are looking for an experienced and dynamic Legal Counsel who excels in a fast-paced environment, can provide practical and solution-based guidance to help drive outcomes and enjoys taking on a diverse range of responsibilities. The successful candidate must have advanced drafting and negotiation skills, be comfortable working with business partners worldwide and across time zones and have well-rounded experience counseling on a variety of legal and business issues.

This position will report to the Senior Director, Head of Commercial Legal and will be a key member of the Legal department at Intercom.

What will I be doing? 🚀

• This role will focus on serving as the primary legal partner to Intercom’s Procurement team and also support other commercial and product matters
• Support requests from Product/Engineering, People, IT, Marketing/Events, Sales, Partnerships and other internal clients and external third parties (e.g., vendors and customers)
• Review and negotiate various types of inbound and outbound agreements and advise on related legal and business issues, including SaaS agreements, strategic partnership and inbound technology agreements, master services agreements, consulting agreements, data processing agreements and marketing and event-related agreements
• Stay up to date on relevant laws, regulations and trends in the market for relevant subject-matter areas to provide practical advice to manage risk, facilitate compliance and drive innovation
• Manage special projects and collaborate with other members of the Legal team and cross-functional stakeholders
• Develop and improve various contract templates and negotiation playbooks
• Create and deliver trainings and knowledge-based resource materials
• Provide thought leadership and serve as strategic partner in continuously improving the company’s procurement and other legal team processes
• Work with Legal Ops to optimize contract metrics tracking and reporting

What skills do I need? 📖

• 7+ years of relevant experience in negotiating and counseling on commercial and technology transaction matters; experience at a fast-paced, emerging technology growth company and/or in a technology transactions practice at a law firm preferred
• Independently lead a range of inbound and outbound contract negotiations, including with sophisticated vendors and customers
• Advanced drafting skills (e.g., ability to draft and adapt templates and terms and conditions from scratch); strong attention to detail; excellent written and verbal communication abilities
• Solid understanding of software licensing, cloud computing, intellectual property, data protection, information security, marketing and employment-related issues related to use of consultants and independent contractors. Experience with managing open source and/or font licensing programs is a plus
• Ability to effectively prioritize workload and manage expectations; can advance multiple transactions simultaneously, often balancing tight deadlines
• Sound judgment to assess risk and manage escalations of critical business and legal issues to help resolve accordingly; flexibility to assess and make reasonable concessions when needed to accelerate deals to meet critical business objectives
• Strong critical thinking and ability to synthesize information from various sources to prepare easy-to-understand, business-influencing work product and insightfully convey information and legal principles to advise stakeholders
• Experience with CLM and other integrated end-to-end procurement and sales software platforms
• J.D. degree from an ABA accredited law school and licensed attorney in good standing with California or Illinois state bar or ability to be registered as in-house counsel if licensed in another jurisdiction

Bonus skills & attributes 🙌

• You are resourceful, resilient and have a good sense of humor
• You are a true team player with an orientation to work collaboratively; no task is too big or too small for you to take on
• You anticipate the needs of others and work to create an environment of open and honest two-way communication
• You are able to adapt to Intercom’s culture by understanding our business and customers, by quickly learning our company values and what matters most to the company and by building strong relationships with all levels and offices within the company
• You have a passion to support business and the versatility and confidence to take on challenges that are presented to you

Benefits 😍

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $174,000-$204,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).