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Account Manager, Small Business



Sales & Business Development
Dublin, Ireland
Posted on Friday, April 19, 2024

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA.

As a Small Business Account Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 🚀

  • You’ll own and act as the main point of contact for your book of business
  • You’ll hunt and work expansion opportunities within that book
  • You’ll run a proactive and effective renewal process
  • You’ll articulate Intercom’s value using the Command of the Message framework
  • You’ll forecast and plan pacing throughout each month and quarter
  • You’ll partner with a CSM and SE to ensure the long term success of your book
  • You’ll partner with R&D and Marketing to ensure the voice of your customers is heard

What skills do I need? 📖

  • 1-3 years experience in a B2B closing role
  • 2+ years of SaaS experience
  • Excellent written and verbal communicator
  • Ability to discover pain and articulate potential solutions
  • Ability to accurately qualify opportunities
  • Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
  • Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
  • Experience forecasting on a monthly or quarterly basis

Bonus skills & attributes 🙌

  • Experience working in B2B SaaS
  • Experience working renewals
  • Experience using the Command of the Message framework
  • Experience using MEDDPICC as a qualification framework

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done


Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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