Work for one of our portfolio companies

Director, Tax



Accounting & Finance
San Francisco, CA, USA
Posted on Thursday, March 21, 2024

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

We are looking for a driven Director, Tax to help build world class accounting processes.

We are not your standard accounting team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better.

You will be focused on building scalable processes and increasing operational efficiencies around the most strategic accounting initiatives. You’ll be a key partner to every function in the organization to help make sense of our business using metrics and data. This is a highly cross functional role that will require strong partnership with other departments like Sales, People Operations, and R&D, ensuring our approach to tax is both top-notch and efficient. If this sounds like you, we would love to hear from you!

The Director of Tax reports to the Chief Accounting Officer and is a key player in our Accounting team at Intercom. This leader will guide the Global Tax department, including managing tax provisions, ensuring tax compliance, and overseeing indirect taxes.. Through development of tax strategies and policies, this leader will also make a direct impact on Intercom’s ability to achieve its business and financial goals.

What will I be doing? 🚀

  • You will manage our third-party tax service providers, ensuring the timely completion of tax returns and provision requirements under ASC 740 and related financial statement disclosures
  • Oversee direct and indirect tax compliance, income tax accounting, transfer pricing, and planning.
  • Manage tax provision calculations in compliance with ASC 740 and IFRS.
  • Review R&D tax credit calculations and studies for Ireland and the United Kingdom.
  • Lead global tax compliance filings and work with the international accounting team for timely and accurate filings.
  • Prepare and review cash tax forecasts and calculations of federal and state income tax payments.
  • Develop and implement tax strategies that align with business goals to optimize the overall tax position, including providing proactive advice on tax implications of business initiatives and strategic decisions.
  • Lead all global audits and tax inquiries, collaborating with external auditors, consultants, and tax authorities for efficient resolution.
  • Assist with preparing monthly, quarterly and annual Sales Tax filings, VAT and other domestic and international tax filings.
  • Serve as the main point of contact for external tax advisors and regulatory authorities.
  • Analyze and document tax positions to mitigate risks.
  • Develop and maintain transfer pricing strategies and policies for global compliance and tax optimization.
  • Lead and develop a tax team, fostering a culture of collaboration and high performance.
  • Effectively communicate technical tax issues to executives and other cross-functional leaders outside of the Finance organization.

What skills do I need? 📖

  • 8+ years of international tax accounting experience
  • Great at getting along with people, making connections, really listens well, and knows how to persuade and influence others.
  • Sharp at analyzing things; pays attention to the little details and takes a thoughtful approach to figuring out tax strategies for the company.
  • Can juggle different tasks at once and work on their own to get things done successfully.
  • Really good at managing time and projects; can handle several projects at the same time, all while keeping up in a fast-moving and creative work setting.
  • CPA, preferred
  • Mix Big-4 and in house experience at a multinational corporation, preferred
  • Experience with SaaS related business, preferred

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $227,800 - $288,100. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).


Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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