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Procurement Administrator

Intercom

Intercom

Operations
London, UK
Posted on Saturday, September 16, 2023

Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital.

What's the opportunity? 🤔

The Procurement administrator provides expertise in processes and systems, managing the requisition to PO workflow and supporting business partners in the process. The candidate will contribute to the development and implementation of business-wide procurement processes collaborating closely with internal stakeholders and vendors to maintain smooth procurement operations. Reporting to the head of procurement, the successful candidate will play an important role in supporting the procurement process.

What will I be doing? 🚀

  • Create strong working relationships with key stakeholders to ensure requirements are clear and Intercom’s procurement requisition to PO process is followed
  • Manage the requisition to PO flow, assisting stakeholders in raising requisitions following up until PO is sent to supplier (Coupa) and contract documentation is fully executed (Ironclad). Manage the purchase order process from start to finish (P2P)
  • Review supplier onboarding/vetting requirements and process alongside internal stakeholders and assist supply base with onboarding in Coupa
  • Provide procurement support and training for stakeholders where necessary - Offer guidance and support to stakeholders during the procurement process
  • Adhere to company's procurement policies and procedures
  • Review requisitions and make sure that they are complete, that they accurately describe the good/service being purchased and the price being paid for it .
  • Ensure requisitions are issued in accordance with Interomcom’s requirements before approving them, and process and approve in a timely manner
  • Collaborate with AP team to ensure timely payment of invoices
  • Daily procurement activities - understands and performs daily tactical and operational activities as necessary

What skills do I need? 📖

  • Minimum of 2 years relevant procurement experience
  • Proven relevant experience with P2P systems, preferably Coupa
  • Excellent written and verbal communication skills
  • We are looking for a candidate that is detail-oriented, curious, analytical, and has the ability to think outside the box for problem-solving and solutions.
  • The individual must demonstrate highly effective collaboration internally and externally, have a passionate focus on success, committed to continuous improvement and operates effectively with minimal supervision
  • Experience working with stakeholders internal and external to Intercom

Bonus skills & attributes 🙌

  • Experience with Ironclad

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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