Work for one of our portfolio companies

Senior HR Business Partner



People & HR, Sales & Business Development
Dublin, Ireland
Posted on Friday, May 12, 2023

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity? 🤔

Join our EMEA-based People team and become an integral part of our mission to revolutionize organizational success at scale. As a Senior HR Business Partner, R&D, you'll step into a fast paced, exciting and challenging role where you'll collaborate with inspiring leaders and executives, unleashing the true potential of our dynamic company. This is your chance to make a significant impact, driving critical business initiatives and HR programs that will shape the future of Intercom's R&D organization and beyond.

What will I be doing? 🚀

  • Driving High Standards - Ignite innovation as a strategic thought partner, guiding and influencing R&D leaders in EMEA. Dive deep into organizational planning, employee engagement, performance management, and employee relations to unlock unparalleled growth and excellence
  • Elevate the game - Success First! Contribute your expertise to shape the strategy of our business functions. Your input will help define the overall People Org Strategy and roadmap, fueling our journey towards continued growth and success
  • Unleash your visionary mindset! Participate in decision-making at the executive and leadership levels, collaborating with business functions to plan for the long term. Your strategic insights and guidance will help influence Senior Leadership charting our future path
  • Show us your superpowers! Apply your unique skill set and experience to deliver direct value to the organization. Turn business needs and goals into actionable initiatives that drive high standards and great outcomes for both individuals and teams.
  • Cultivate a winning team! Coach and empower leaders to proactively manage employees, providing guidance on a wide range of employee topics and issues
  • A great place for great people. You will partner with leadership on talent and retention measures to attract, retain, motivate and excite great people to do great work
  • Embrace exciting challenges! Take on additional projects as needed, demonstrating your adaptability and willingness to tackle new frontiers

What skills do I need? 📖

  • Unleash your HR prowess! Leverage your 8+ years of experience in complex HR roles, including at least 6 years as a business partner, to make an immediate impact.
  • Thrive in the tech world! Bring your tech start-up experience as a business partner, particularly supporting leaders in R&D organizations. Your understanding of this dynamic landscape will set you up for success.
  • Be a strategic powerhouse! Demonstrate your ability to partner with and influence multi-layered senior leadership on highly complex, commercially-critical talent and people strategies.
  • Master the EMEA tech market! Showcase your extensive knowledge of the talent networks, talent attraction strategies, and industry best practices within the region. Your expertise will inform and guide our strategic partnerships.
  • Demonstrate your ability to influence! Transform business goals and priorities into impactful people-related initiatives. Your ability to align HR strategies with organizational objectives will be instrumental in our success.
  • Spark connections! Approach strategic partnerships with a consultative mindset, building empathetic and respectful relationships at all levels. Your collaboration will foster an environment of trust and growth.
  • Embrace challenges head-on! Leverage your conflict resolution and management experience in complex and matrixed environments.
  • Empower senior leadership! Showcase your track record of influencing senior leaders, implementing HR processes, and driving change management. Your leadership will inspire & drive high standards across the organization.
  • Champion communication! Exemplify exceptional communication skills across various channels, coupled with outstanding client service abilities.
  • Embrace ownership coupled with a great team environment! Team player with a sense of ownership and “get things done” attitude. Self-motivated and able to thrive in a fast-paced and self-directed environment

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.