Director, Operations & Growth – Infinity Design

About Infinity Design

Infinity Design is an AI-powered Digital Design Agency, and a business unit of Infinity AI - a holding company that scales AI-driven businesses in essential service sectors.

Infinity AI is a joint venture between Infinity Constellation in NYC and Tier 1 regional MENA investors.

We are seeking a Director for the launch of our AI-powered Digital Design Agency, Infinity Design.

In this role, you will own the machine of the studio—pipeline, scoping, delivery, profitability, and growth. You set goals, orchestrate people and process, maintain clear visibility in our tools, and keep work on time, on budget, and at a premium standard. You’ll also sell: qualify leads, shape proposals, and close retainers/projects.

Responsibilities

Commercial & growth

• Build and manage a sales pipeline, run discovery, shape proposals/SOWs, and close.

• Price work for margin; structure retainers; model resourcing and capacity.

• Forecast revenue and own quarterly targets

Delivery & operations

• Maintain end-to-end visibility across projects in Jira/Asana; ensure tickets, scopes, and dates are correct.

• Guardrails on scope: track hours, change requests, and enforce edit limits; escalate and renegotiate as needed.

• Sequence work to avoid bottlenecks; keep WIP flowing; unblock teams fast.

• Resource planning: staff projects, manage partners/freelancers, and keep utilisation healthy.
  

Client leadership

• Set objectives and success metrics per engagement; run key status calls; ensure expectations are managed.

• Step in to address risks early; keep relationships strong and reference-worthy.
  

Team & process

• Establish lightweight operating rituals (intake, planning, standups, reviews, retros).

• Coach PMs/Coordinators; partner with the Lead Designer on resourcing and quality gates.

• Codify playbooks, templates, and dashboards for repeatability and scale.
  

Qualifications

• 6–10+ years in digital/brand/creative environments with director-level ownership (operations, delivery, or account/growth).

• Proven record selling and delivering projects/retainers profitably.

• Tool literacy: Jira/Asana, Figma (read/comment), Adobe Suite (familiarity), Google Workspace, Notion, CRM.

• Financial fluency: pricing, margin, utilisation, capacity planning, forecasting.

• Excellent stakeholder management and crisp written/spoken communication.

• Bias to ship—you balance quality with velocity and protect the schedule.
  

Nice to have

• Experience in MENA markets; Arabic a plus.

• Familiarity with Webflow/Framer workflows and vendor management.

• Comfortable leveraging AI to speed ops (reporting, proposals, analysis).
  

What We Offer

• A once-in-a-decade opportunity to build Infinity MENA’s Design business from scratch.

• Immediate impact with clear trajectory as an early hire

• Competitive compensation

• A collegial, ambitious culture that balances innovation with discipline.