Senior Account Manager
Bravado
*This post was created on behalf of one of Bravado’s clients.
Our client is privately held Local Government SaaS startup is transforming how municipalities serve their communities by offering cutting-edge AI solutions — including AI-powered search, chat, and voice interfaces. Their technology enables millions of citizens across the country to access critical public services anytime, 24/7.
With a lean but impactful team of around 40 employees and $28 million in Series A funding, the company was recently recognized as a 2025 GovTech 100 honoree. It is led by a CEO acknowledged on the "Who’s Who in Emerging Tech" list by City & State New York, reflecting its growing influence in the government technology sector.
Location: United States of America
Key Responsibilities
- Build and maintain strong, long-term relationships with key clients to ensure satisfaction, retention, and growth.
- Develop strategic plans for each account, identifying opportunities for upselling, cross-selling, and long-term partnerships.
- Drive revenue growth by meeting or exceeding sales targets, renewing contracts, and expanding services within existing accounts.
- Coordinate internal teams to ensure successful execution of client projects, campaigns, or service delivery.
- Serve as the lead liaison between the client and internal departments (e.g., product, support, finance) to ensure smooth communication.
- Manage contract renewals, pricing discussions, and terms to maintain mutually beneficial agreements.
- Quickly identify and resolve client issues or concerns, escalating when necessary to maintain client trust.
- Regularly monitor and report on account health, KPIs, and deliverables to both internal leadership and the client.
- Provide clients with relevant industry insights, trends, and recommendations to help them succeed.
- Support junior team members, share best practices, and collaborate cross-functionally to deliver exceptional client experiences.
Minimum Qualifications
- In Business Administration, Marketing, Communications, or a related field (or equivalent work experience).
- Proven success managing key client relationships, preferably in a B2B or enterprise setting.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Ability to build trust with senior-level stakeholders and represent the company professionally.
- Capable of managing multiple accounts and deadlines simultaneously in a fast-paced environment.
- Familiarity with Salesforce, HubSpot, or other CRM and account management tools.
- Comfortable using data to track account performance and identify opportunities or risks.
- Skilled in renewals, upsells, and maintaining profitable relationships.
- Works well cross-functionally with departments like sales, marketing, support, and product.
- A commitment to delivering value and ensuring customer satisfaction and long-term retention.
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What is Bravado?
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