Product Implementation Manager
Bravado
*This post was created on behalf of one of Bravado’s clients.
Our client is a Customer Relationship Management (CRM) systems sit at the heart of the software stack for millions of businesses. Despite being essential, most of today’s CRMs feel outdated, rigid, and uninspiring — even though it's a $50 billion industry used for countless hours every day.
Our client is reinventing what a CRM can be. They're building a next-generation platform that combines the flexibility and power of advanced data models with the user experience of today’s most intuitive and collaborative software.
It’s a modern, living CRM that integrates seamlessly with a company’s go-to-market tools, adapting and scaling as the business grows — from early stages to IPO and beyond. It’s not just a tool, it’s a smarter foundation for long-term customer success.
Location: San Francisco
Key Responsibilities:
- Manage the entire customer onboarding and product rollout process — from kickoff to go-live — ensuring timelines, deliverables, and expectations are met.
- Serve as the main point of contact during implementation, maintaining clear, consistent communication and building strong relationships with client stakeholders.
- Collaborate with clients to understand their goals and needs, and translate those into technical and functional requirements for the product or engineering teams.
- Set up and tailor the platform to meet customer-specific workflows, data structures, and user preferences, often without needing engineering support.
- Work closely with Sales, Product, Engineering, Customer Success, and Support teams to ensure a seamless implementation experience.
- Create detailed implementation plans, track progress, manage risks, and adjust strategies as needed to stay on schedule and within scope.
- Deliver onboarding sessions, training workshops, and documentation to ensure users understand how to use the product effectively.
- Track engagement and performance post-implementation to identify adoption trends or blockers, and work with teams to drive value realization.
- Proactively manage challenges during rollout, coordinate issue resolution, and escalate complex problems to the appropriate internal teams.
- Collect and relay customer feedback and use cases to product teams to influence roadmap decisions and enhance the product experience.
Minimum Qualifications:
- In Business, Information Technology, Computer Science, Engineering, or a related field. Equivalent practical experience may also be accepted
- In implementation, onboarding, project management, or customer-facing technical roles. Experience in SaaS, software, or enterprise technology is a strong plus.
- Ability to manage multiple projects simultaneously
- Comfortable interacting with clients, managing expectations, and communicating technical concepts clearly
- Ability to understand and configure software products
- Ability to troubleshoot and resolve issues during implementation phases efficiently
- Strong attention to documentation, timelines, and scope management
- Passion for delivering great user experiences and helping clients succeed
- Hands-on experience with platforms like Salesforce, HubSpot, Zendesk, or similar systems
- Able to work cross-functionally with Product, Engineering, Sales, and Support teams.
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What is Bravado?
Bravado is a community of sales professionals built for sales professionals by sales professionals. Whether you are actively looking for a new sales role or seeking career advice on how to hit quota, Bravado is your ultimate resource for anything sales related.
Why can’t I see the name of this specific company?
Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.
Why do I have to join Bravado to apply?
Sales professionals often get the short end of the stick, but Bravado is here to change that. Our onboarding process focuses on highlighting your unique sales skills and our internal algorithm will match you with the most relevant active job opportunities. Essentially, by applying to this one position through us, you will be considered for all others in the same job title category as well.
I want to work for Bravado!
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