The Principal AI Engineer, Enterprise AI is a senior individual contributor role responsible for architecting and implementing agentic AI workflows that power BetterUp’s next-generation AI-enabled enterprise platform. This role sits at the intersection of applied AI engineering, workflow orchestration, and enterprise integration, bridging cutting-edge large language models (LLMs) such as OpenAI GPT, Anthropic Claude, and Salesforce Agentforce with BetterUp’s proprietary data and systems.

As a technical and thought leader, you will design, prototype, and productionize intelligent agents that automate complex business processes, enhance human decision-making, and unlock new forms of productivity across our enterprise ecosystem. You will work hands-on to connect models, APIs, and data pipelines into cohesive, secure, and scalable AI systems that operate across CRM, HRIS, and analytics environments.

This role partners closely with GTM, Engineering, Product, and AI/ML teams to:

• Lead the development of multi-agent orchestration frameworks for dynamic enterprise workflows

• Integrate LLMs and external APIs into contextual, secure, and compliant solutions

• Establish best practices for AI observability, safety, and continuous improvement

• Shape BetterUp’s Enterprise AI architecture strategy, driving alignment between experimentation and production scalability
  

You will thrive in this role if you are equally excited by model reasoning, system design, and business impact, building real agentic systems that think, act, and collaborate alongside humans.

Key Responsibilities

• Design and build agentic AI systems that connect multiple LLMs (e.g., OpenAI GPT, Anthropic Claude, Salesforce Agentforce) into cohesive, goal-oriented workflows supporting enterprise use cases.

• Lead the end-to-end development lifecycle of AI workflows, from prototyping and experimentation to production deployment, monitoring, and continuous improvement.

• Integrate AI models with enterprise data and platforms including Salesforce, Workday, and internal APIs to deliver context-aware, compliant, and secure automation.

• Architect orchestration frameworks that enable dynamic task routing, decision reasoning, and multi-agent collaboration across systems and teams.

• Establish best practices for AI safety, observability, and governance in collaboration with Security, GRC, and Compliance teams to ensure responsible AI development aligned with emerging standards such as ISO 42001.

• Drive technical alignment between AI experimentation and enterprise production systems, ensuring scalability, reliability, and performance of deployed AI agents.

• Partner with Product and Engineering leadership to identify high-impact automation opportunities that improve productivity, insight generation, and decision quality across the organization.

• Mentor and guide cross-functional teams on AI design patterns, prompt engineering, and system integration, fostering a culture of innovation and technical excellence.

• Stay ahead of industry trends in LLMs, retrieval-augmented generation (RAG), and agentic architectures to continuously evolve BetterUp’s Enterprise AI strategy.

Qualifications

• 10+ years of software engineering experience, including 5+ years building AI-powered or data-intensive systems in production environments.

• Proven experience designing and deploying LLM-based or multi-agent systems using platforms such as OpenAI, Anthropic Claude, LangChain, LlamaIndex, or Agentforce.

• Strong foundation in Python, TypeScript, or similar languages with deep understanding of API design, orchestration frameworks, and microservices architecture.

• Experience integrating AI models with enterprise systems (e.g., Salesforce, Workday, ServiceNow, or similar platforms).

• Familiarity with retrieval-augmented generation (RAG), vector databases, and context management for enterprise-scale applications.

• Working knowledge of AI observability, model evaluation, and safety frameworks, including approaches for guardrails, content filtering, and governance.

• Understanding of data security, privacy, and compliance considerations for enterprise AI, including GDPR, SOC2, and emerging standards such as ISO 42001.

• Demonstrated ability to prototype rapidly while maintaining production-grade standards for scalability, resilience, and maintainability.

• Excellent collaboration and communication skills with the ability to translate between technical depth and business outcomes across Product, Security, and Engineering teams.

• Curiosity, creativity, and a bias for action — you thrive in ambiguity, experiment boldly, and build systems that inspire confidence and trust.

Why Join BetterUp

At BetterUp, we’re building technology that helps people live with greater clarity, purpose, and performance and AI is at the heart of that transformation. Our platform serves millions of professionals and some of the world’s most recognized organizations, enabling personal growth at enterprise scale.

As part of the Enterprise AI team, you’ll have the opportunity to:

• Shape the future of agentic enterprise AI, designing systems that connect human potential with intelligent automation.

• Work hands-on with cutting-edge models and platforms including OpenAI, Claude, and Salesforce Agentforce.

• Collaborate with leaders across AI, Product, and Security who are redefining what trustworthy, human-centered AI can be.

• Build systems that directly improve how people lead, learn, and thrive in their personal and professional lives.
  

Join us in creating AI that’s not just powerful, but purposeful technology that helps unlock the best in every person and every organization.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for the role is $232,000 to $366,000.

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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