Implementation Manager - Employee Benefits
Benbase
Accounting & Finance
San Francisco, CA, USA · Remote
USD 77k-77k / year + Equity
Posted on Jan 26, 2026
Implementation Manager - Employee Benefits
San Francisco/Remote
Employee Benefits
Remote
Full-time
About Benbase
Benbase is reimagining benefits consulting for the modern era. In an industry dominated by outdated processes, spreadsheet chaos, and reactive service models, we’re building something better—a benefits brokerage that fuses deep expertise with modern technology to deliver strategic, transparent, and exceptional client experiences.
Our clients rely on us not just for smart strategy, but for execution that works in the real world. That means organized onboarding, clean handoffs, proactive planning, and systems that scale without breaking.
Backed by a commitment to innovation and operational excellence, Benbase is rapidly growing. We’re among the first brokerages to integrate AI-powered tools, automation, and modern workflows into everyday benefits operations—reducing friction, minimizing errors, and creating a better experience for HR teams and employees alike.
Learn more about our core values.
About the Role
We’re hiring an Implementation Manager to support client onboarding, renewals, and Open Enrollment by ensuring strategy turns into smooth, accurate execution.
This role sits between Account Management and Operations, acting as a central coordination point once client strategy is set. You’ll own standardized intake, track readiness, and help ensure that all required information, documentation, and sequencing are in place before work moves downstream.
This is a great role for someone who enjoys managing details, building repeatable processes, and proactively solving problems—while working closely with Account Managers, Operations teammates, and external partners.
What You'll Do
Client Intake & Implementation Support
- Manage standardized intake for new clients, renewals, and Open Enrollment events
- Translate Account Manager–led strategy into clear, actionable implementation plans
- Ensure required information is collected to support:
- Benefits administration system setup
- Carrier underwriting and group-level documentation
- Payroll, TPA, and vendor coordination
- Help track implementation readiness and sequencing across workstreams
Cross-Functional Coordination
- Partner with Account Managers after strategy is finalized to support smooth handoffs into execution
- Provide Operations with complete, well-organized implementation materials to minimize rework
- Coordinate with internal teams to anticipate regulatory, documentation, and reporting needs
- Assist with carrier submissions and underwriting coordination
Open Enrollment & Follow-Through
- Track documentation, signatures, payroll backups, and compliance deliverables during and after Open Enrollment
- Identify employee-facing changes (e.g., new HSA/FSA vendors, plan changes) and help ensure communications, FAQs, and materials are prepared in advance
- Support availability of benefit materials and resources before issues arise
Process & Continuous Improvement
- Maintain implementation checklists, workflows, and tracking tools used by Account Management and Operations
- Contribute to ongoing improvements in intake and implementation processes with an eye toward scalability and automation
- Learn and apply new tools—including AI-enabled workflows—to improve efficiency and accuracy
What You'll Bring
Experience & Background
- 3+ years of experience in employee benefits, HR operations, insurance implementations, or complex client onboarding environments
- Associate’s or Bachelor’s degree in a business-related field (or equivalent experience)
Skills & Strengths
- Strong organizational and project coordination skills
- Comfort managing multiple deadlines and stakeholders in a fast-paced environment
- Familiarity with benefits administration systems, carriers, TPAs, and payroll integrations
- Clear written and verbal communication skills
- Strong attention to detail and follow-through
- Comfortable using Google Workspace (Gmail, Docs, Sheets) and web-based tools
- Self-directed and effective in a remote work environment
- Curious about technology and interested in using automation and AI to improve how work gets done
- Team-oriented, dependable, and committed to doing things the right way
This is a remote position but preferred candidates will be based in San Francisco or the surrounding area.
Why Join Benbase
Build the Foundation of Great Client Experiences
You’ll play a key role in making sure benefits strategies actually work in practice—supporting Account Managers, Operations teams, and clients through some of the most important moments in the benefits lifecycle.
Learn and Grow in a Scaling Company
As Benbase grows, so will this role. You’ll gain exposure to increasingly complex clients, systems, and processes, with opportunities to take on more responsibility over time.
Work with Modern Tools
Use modern workflows, automation, and AI-powered tools designed to reduce busywork and improve accuracy—so you can focus on meaningful operational work.
Collaborative, Supportive Team
Join a team that values clarity, ownership, and continuous improvement. Your work will be noticed, appreciated, and impactful.
Meaningful Work
Help growing companies deliver benefits that are organized, reliable, and employee-friendly. Be part of building a better way in an industry ready for change.
Benefits
- Financial: Competitive pay starting at $77K, stock options, 401(k) with employer matching and live financial advisor support, FSA, HSA tax-saving options, company-paid life and disability.
- Health & Wellness: Medical insurance, Dental, Vision, $0 Telehealth, enhanced Employee Assistance Program (EAP), company-paid accident and critical illness for individuals, company contribution to your Health FSA.
- Work-Life: Flexible PTO, paid parental leave, home office stipend, monthly connectivity reimbursement, company contribution to your Dependent Care FSA to help with day care.
Candidates from all backgrounds are encouraged to apply. We value inclusivity and diversity because they strengthen our "Human First" approach and enhance our ability to deliver exceptional benefits service. Diverse perspectives help us solve complex problems and create solutions that work for everyone. We are committed to building an equitable, welcoming team where everyone belongs.
Ready to help make benefits actually work? Apply today.
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Do you have an active Life/Health insurance license? *
Do you speak and write Spanish fluently? *
Share a short anecdote that gives us some insight into your problem-solving superpowers. *
We want to hear about how you impacted a real-life employee benefits *systems* problem. Maybe it was the ben admin system, payroll, a data feed, CRM, carrier site, TPA.... How did you figure out and what did you do to fix it?
Tell us why you would make a great addition to our team! *
Req ID: R9